Meeting ever-evolving customer needs is a challenge faced by every business today. Building a customer-centric team, business unit or organisation can become your greatest source of competitive advantage, building a sustainable future for your business.
Key course details
|Duration||14 Hours across a 2 Week Virtual Learning Journey|
|Fee||$ 990 (inc GST)|
|Certification||2 CEMD Units of Credit The Certificate in Executive Management and Development (CEMD) is attained by accruing unit points through completing AGSM Short or Custom Courses and offers credits towards an MBAX, AGSM’s next generation online MBA|
|Start date||More dates to be announced shortly|
What you will learn
Over two weeks of virtual workshops and action learning, this course will help you understand how to embed customer-centricity in your organisation, addressing the challenges and realising the opportunities.
You will develop the skills and knowledge to:
- Evaluate and measure your customer experience
- Map and improve your customer journey
- Identify emerging trends, risks and opportunities for your organisation
- Drive a customer-centric culture and behaviours
- Apply a customer-centric mindset to strategy to grow your organisation
How you will learn
Led by industry leaders, you will take part in live virtual workshops, interspersed with action learning and coaching designed to help you define, measure, and deliver on customer experience.